Increasing work performance through artificial intelligence « Future Center KI NRW

Since 2022, around a third of employees in Germany have been using at least one new AI application in their work environment. AI is most often used for the automated processing of data and the recognition of texts.

The impact of new AI applications on work performance is having consequences.

Around 40 percent of companies that already use AI in some areas report increased work productivity through this technology. Employees notice changes and the reviews are mostly positive, but not always: around 15 percent of users of new AI technologies report a decline in their work performance (see the graphic from the German Economic Institute).

It seems as if a certain amount of time is required to optimally integrate AI into the work process. In addition, the effect of AI on work performance depends heavily on the training and professional experience of employees.
The results suggest that AI is more likely to improve performance for employees with specific specialist knowledge and extensive professional experience.

(From: AI and work performance More productive with AI? How companies and employees assess the productivity effects
Andrea Hammermann / Roschan Monsef / Oliver Stettes, December 2024, IW Trends 04/2024, quarterly magazine on empirical economic research, volume 51, Institute of the German Economy)

(Those: https://www.iwkoeln.de/studien/andrea-hammermann-roschan-pourkhataei-monsef-oliver-stettes-wie-unternehmen-und-beschaeftigte-die-produktivitaetseffekte-einschaetzen.html)

The quote from Prof. Dr. goes in a similar direction. Stefan Feuerriegel, head of the Institute for Artificial Intelligence (AI) in management at LMU: “AI will comprehensively change work in many professions. The biggest challenge is often not the technology itself – but its successful integration into company processes.”

(Those: https://www.lmu.de/de/newsroom/newsuebersicht/news/was-ki-wirklich-kann.html)

In order to specifically address these challenges for companies and convert them into practice-oriented solutions, the KI NRW Future Center is available to companies. It analyzes the possibilities for AI applications, supports the conception and implementation and offers internal training for company management, works councils and employees.

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