Zoé Robledo, director of the Mexican Social Security Institute (IMSS), reported on the relaunch of “Trato Digno”, which is part of a new approach to care that guarantees rights, generates empathy and seeks dignity.
In the morning conference this Tuesday, December 2, Robledo mentioned that “Dignified Treatment” has 11 actions as part of this new identity.
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He added that the number of technicians was increased to 2,350, who listen to patients and relatives, They respond to complaints and manage solutions, prioritizing good treatment. The modules were also increased to 1,083.
The 11 actions to improve rights:
Zoé Robledo mentioned the 11 actions to improve legal attention.
- New identity with uniform, vest, tie and badges.
- Visual identity of Trato Digno in the thousand 83 modules.
- Virtual real-time monitoring board for resolution of the most complex cases, unit by unit.
- Decent Treatment Wall to recognize exemplary staff and the decalogue of good treatment.
- 546 new modules to be in 100% of Family Medical Units and hospitals.
- Hiring personnel for shifts and emergencies.
- New Central Committee for Decent Treatment and committees in delegations.
- 100% of Dignified Treatment agents certified in Good Treatment protocol.
- Survey of perception of care and quality every two months in 100% of hospitals.
- Establishment every November 16 as the Day of Techniques and Technicians for Attention and Guidance to Beneficiaries.
- Local brigades with managers to analyze and address the causes of mistreatment.
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