ZURICH / LONDON (IT BOLTWISE) – Cases of fraudsters pretending to be Apple employees on the phone are increasing in Switzerland. These criminals use sophisticated methods to obtain sensitive data such as Apple ID passwords and credit card details. Victims are often confronted with fake security alerts about alleged hacking attacks on their Apple ID.
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Fraudsters are active in Switzerland and other countries and pretend to be Apple employees on the phone. These criminals often speak in the local language to inspire trust and claim to be acting on behalf of Apple. They warn about alleged security problems with Apple ID and try to obtain sensitive information such as passwords or credit card details.
To increase their credibility, the fraudsters use a sophisticated method: During the conversation, a real support email is triggered via Apple’s international help pages, which confirms an alleged recall. This email may actually come from an official Apple sender address, as the scammers are abusing the support channel itself.
During the conversation, the perpetrators insist that the victims reveal sensitive information. This not only affects the Apple ID password, but often also credit card details or remote access to the device. If the perpetrators gain access, they can read personal data, install malware or take complete control of the account.
To protect yourself, potential scam emails should be forwarded to the appropriate authorities. It is advisable to ignore such emails and move them to junk or spam folder. If you are unsure, you should end the call and never give passwords on the phone. If in doubt, it is important to contact official Apple support directly via the Apple website or the Apple Support app.
If data has already been disclosed, it is crucial to inform the financial institution immediately and have the affected bank or credit cards blocked. In addition, all passwords should be changed and the device checked for malware by a specialist. A report to the local police may also be useful.
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