Profeco maintained that it is essential to have the purchase receipt to be able to make the screen warranty effective if you decide to buy it this Buen Fin.
Mexico City, November 12 (However).- During The Good End 2025 los electronic products They are the ones that consumers acquire the most, and in particular screensto which attractive offers difficult to pass up. Therefore, the Federal Consumer Protection Agency (Profeco) shared some tips to help consumers make an informed decision. Here we tell you what they are.
“First it is suggested to analyze whether a television new. If so, you should find out about the attributes of the product and compare prices. choose one screen larger size not only implies a higher price, but also greater electrical consumption and each extra function makes it more expensive,” warned the Profeco in a statement.
When purchasing, the institution recommended checking that it comes with its cable, control and manual, and requiring the warranty seal.
“Some stores offer an extended warranty, but it is an extra service and by accepting it, the manufacturer’s warranty may be lost,” the Attorney General’s Office recalled.
#PressRelease Profeco calls on consumers not to be blindsided and shares advice for buying in an informed way during @ElBuenFin.
Before purchasing a #screenanalyze if you really need it and, if so, find out about its… pic.twitter.com/S5UVQH2dXR
— Profeco (@Profeco) November 12, 2025
If the screen has already been purchased, reading the manual or instructions is very important, since you will obtain information on how to take advantage of the connections and functions. It is also essential to know how to take care of it, for example, using a regulator with a surge suppressor, as it protects it from electrical variations and extends its useful life.
How to take care of the life of the purchased screen?
For those consumers who have already purchased their screen, Profeco suggested installing it in a safe place, on a flat surface, free of moisture and dust. “If you want to recess it, you must use appropriate supports in accordance with the weight of the screen. It is important to always follow the manufacturer’s instructions,” he highlighted.
The institution pointed out that the LED panels are delicate, so it is recommended to avoid hitting them or resting your fingers on them.
To clean it correctly, it is necessary to use a special cloth for glass and moisten the cloth only with water, avoiding vinegar, soap or abrasive products.
“Moving it away from direct sunlight is essential because the sun damages the image, forces us to use more energy and reduces the useful life of the device,” he added.
If the product presents a technical fault, it is recommended to consult the instructions and if the solution is not found, avoid opening it, as the warranty would be lost. In this case, the Attorney General’s Office recommends reviewing the policy to know where and how to make it effective. It is also essential to have the purchase receipt, don’t lose it!
What to do if the supplier does not resolve a problem?
In the event that the supplier does not resolve a defect, despite having the guarantee and proof of purchase, consumers can turn to Profeco through its 38 Consumer Defense Offices (Odeco) distributed throughout the country, at the Consumer Telephone 55 5568 8722 and 800 468 8722.
You can also contact the institution through social networks:
- X: @AtencionProfeco and @Profeco
- Facebook: ProfecoOfficial.