This November 28th began with a wave of flight delays and cancellations operated by Volaris and Viva Aerobusafter both airlines had to stop part of their operations to comply with a Mandatory software update on Airbus A320 family aircraft.
This measure, ordered by the manufacturer itself as part of strict safety protocols, has affected multiple airlines around the world.
LEE: Volaris and Viva warn of massive cancellation of flights in the Airbus A320 fleet
The instruction issued by Airbus—responsible for regulating the navigability of these aircraft—requires that the update be carried out immediately.which has led to numerous planes being grounded and passengers facing unexpected modifications to their itineraries. If your flight with Volaris or Viva Aerobus was affected, here we explain what steps you should follow.
Was your Volaris or Viva Aerobus flight cancelled? This is what you can do
Given the temporary interruption of operations, both airlines reported through their social networks that the update required for the A320s could generate last-minute adjustments. This has caused concern among travelers, especially those who had flights scheduled for the following hours or days.
Volaris official information
The airline reported that it will update its flight data through its digital platforms. In addition, it will make different options available to passengers to reschedule their flights at no cost, either by entering the My Reservations section on its website or through its WhatsApp channel. It also asked users to check the status of their flight before going to the airport.
To do?
- Check updates
The passenger must frequently review the notices that Volaris publishes on its digital channels. - Reschedule at no cost
If necessary, the passenger can reschedule their flight free of charge by:
-The website (My Reservations section).
-The official WhatsApp channel. - Check flight status
Before going to the airport, the passenger must confirm the current status of their flight.
x/@viajaVolaris
Viva Aerobus official information
The airline recommended passengers stay informed through its official website and its different communication channels, where updates on the situation will be published. He also suggested keeping an eye on the notifications they might receive through the contact details recorded in their reservations.
To do?
- Constantly check official channels
The passenger must consult the Viva Aerobus website and its official channels for any news. - Pay attention to notifications
The passenger must review the messages or notices sent to the contact information provided at the time of making their reservation. - Follow published updates
You must monitor the information that the airline is disseminating about the situation.
X / @VivaAerobus
EE